Soft Skills

In contrast to hard skills that can be directly taught, soft skills are traits like empathy, emotional intelligence and persuasiveness that take an individual longer to develop, but can still be learned through personal development and emulation.

TERM IN ACTION

“Although our engineering department is very adept with their hard/technical skills, they lack communication skills and empathy. We told them they need to improve their soft skills.” 

MORE RESOURCES

“Product Mindset: How to Get Inside Your Customer’s Mind”