Customer Success

The resolution of the pain point that drove your customer to use your product. This is the final destination - they have successfully achieved the result that your product is set out to deliver or facilitate.

TERM IN ACTION

“We knew we achieved customer success when customers left 5-star reviews saying they had finally found the best app to get their smoothies.”

MORE RESOURCES

A model with an hourglass-shaped pipeline for customer success. Source: UserIQ
A model with an hourglass-shaped pipeline for customer success. Source: UserIQ

Read more about Customer Success here:

“Product Mindset: How to Get Inside Your Customer’s Mind”